The coffee shop I am in right now has a picture of Bob Marley, yummy pastries, of which I can not partake because I am fasting from sweets this week, and free internet with the purchase minimum of $1.70, the price of a cup of tea.
I love this coffee shop because they choose to set themselves apart. Instead of yelling your name or your latte of choice, they bring it to you....every time. The owner/manager comes in daily, and has this aura about her that makes you feel welcomed. There is a red telephone booth (for some, this is a dead giveaway to which shop I am referring to) outside, which makes me think of the U.K.
However, there are boundaries, a contract, if you will, upon entering into the contract of patron and barista. There are guidelines that are expected. For example, there is a sign when you first enter that has two bullet points
- Paid customers only
- No outside food or drinks
I think that the sign may have been put up after the experience of having too many individuals stopping in with food, or who thought they could free load off of the company's energy and not patronize. Also, when I first started coming to It's a Grind (there, I let it slip), there was no purchase minimum, but there must have been too many encounters where individuals were penny pinching on their purchases in (i.e. only purchasing the coffee refills for $ .50 for an internet code---which is highway robbery for a business owner). Therefore, Heidi has enacted the minimum purchase policy. I was alerted to this when I ordered a kids hot chocolate for a $1.60 and was told that there was a new minimum of $1.70 for the internet code, but that it was okay this time. I smiled graciously and went on my merry way with my internet code in tote. I didn't bother explaining that I was going to purchase fruit, later.... I am sure they've heard that before.
What I like about this place, is that there is always an element of grace and appropriateness in handling these new situations. We are not dealing with a mega-million dollar coffee company here, but rather with real people who, perhaps, very livelihoods depend on good business and considerate patronage.
My time here over the last few months have taught me a few lessons in manners, hospitality, and communicative grace (if that makes sense--essentially, the ways in which grace is communicated).
Lessons include:
*Being considerate---consider the other....more than yourself, even though this can get hard.
*Hospitality is best experienced unconditioned. If us patrons were made to feel guilty for all the times we may have made a few foibles---we might have been too shamed to come back.
*Grace should be firmly communicated, as well as refined by a process of discernment otherwise it might come off as reactive.


